Global Customer Experience. Delivered Nearshore.
From Puebla, TelNet Partners drives world-class customer experiences for companies in the United States, Canada, and Brazil by combining multilingual talent, omnichannel technology, and flexible operating models.
Global Customer Experience. Delivered Nearshore.
From Puebla, TelNet Partners drives world-class customer experiences for companies in the United States, Canada, and Brazil by combining multilingual talent, omnichannel technology, and flexible operating models.
A next‑generation contact center partner
TelNet partners is a customer experience provider based in Puebla, Mexico, designed to compete at the level of global leaders like Alorica and Teleperformance.
We operate as a strategic partner for brands seeking to scale customer support, optimize costs, and improve key metrics such as CSAT, NPS, and retention.
We serve clients in the United States, Canada, and Brazil through specialized teams fluent in English, Spanish, and Portuguese, integrating processes, technology, and talent to deliver consistent and measurable experiences across every interaction.
Our nearshore model combines cultural and time zone proximity with operational efficiency, enabling our clients to grow without compromising quality or control.
Global Reach, Nearshore Agility: Your Connection to Excellence
At TelNet Partners, we’ve eliminated the distance between high-tier performance and operational efficiency. From our strategic operations hub in Puebla, Mexico, we provide a seamless extension for brands across the USA, Canada, and Brazil.
Scale your CX with the precision of a strategic partner.
From Puebla to the world. Optimize costs and boost your CSAT with our specialized Nearshore model.
Industries
We deliver industry‑specific customer experience programs that drive measurable business outcomes. Our teams combine domain expertise, tailored processes and technology to reduce cost‑to‑serve, improve CSAT and accelerate revenue for clients in high‑growth verticals.
Ecommerce
Reduce cart abandonment and increase repeat purchase rates.
– Personalized post‑purchase support and returns management; focus: AOV, repeat purchase rate.
– Omnichannel care with proactive outreach for high‑value customers.
Fintech
Secure, compliant support for high‑value financial interactions.
– KYC‑aware agents, secure workflows and SLA‑driven processes; focus: verification time, compliance rate.
– Fraud detection handoffs and dispute resolution playbooks.
Telecom
Reduce churn and speed up time‑to‑resolution for complex technical issues.
– Tiered support with technical specialists and remote troubleshooting; focus: FCR, MTTR.
– Proactive retention campaigns for at‑risk segments.
Health Care
Patient‑centric support with privacy and empathy.
– Appointment management, benefits navigation, HIPAA‑aware processes; focus: patient satisfaction, no‑show reduction.
Travel & Hospitality
Recover bookings and deliver white‑glove guest experiences.
– Multilingual reservation support and disruption management; focus: booking recovery, guest NPS.
SaaS & Tech
Drive adoption and reduce churn through proactive onboarding.
– Onboarding specialists, technical enablement and product feedback loops; focus: activation rate, churn.
Technical Comparison:
TelNet vs. Global Leaders
(Alorica / TP)
(Proposed)
Our Solutions
We design outcome-driven customer experience solutions that scale with your business. From multilingual customer care to analytics-driven quality assurance, our services combine people, process and technology to improve CSAT, reduce churn and increase lifetime value.
Customer Care
Human-first support across voice, chat and email.
– Multilingual agents trained on brand voice; omnichannel continuity.
– Focus: CSAT, first contact resolution, customer retention.
Sales & Retention
Revenue-focused outbound and inbound programs.
– Targeted campaigns, upsell and win-back strategies.
– Focus: conversion rate, average order value, churn reduction.
Omnichannel Support
Seamless experiences across channels and platforms.
– Unified inbox, context-rich routing, channel analytics.
– Focus: response time, channel containment, customer effort.
BPO & Back Office
Operational efficiency for non-customer-facing processes.
– Data entry, claims processing, order management.
– Focus: accuracy, turnaround time, cost per transaction.
Quality Assurance & Analytics
Data-driven coaching and continuous improvement.
– Speech/text analytics, QA scoring, performance dashboards.
– Focus: agent performance, process gaps, NPS uplift.
Implementation & Technology
Fast deployments with secure integrations.
– CRM, ticketing, workforce management, reporting stacks.
– Focus: time-to-live, uptime, data security.
Case Studies
Real results from real partnerships. Explore how TelNet partners helped clients reduce churn, increase revenue and improve customer satisfaction across industries.
How BNP Capital reduced verification time and cut churn
High verification times and friction in onboarding were causing drop‑offs and elevated churn among new customers, while manual review processes increased operational cost and slowed time‑to-revenue.
Solution
TelNet partners implemented a secure, SLA-driven fintech support program combining KYC-aware agents, automated verification workflows, and a prioritized escalation path for high-value accounts.
– Integrated CRM and verification APIs for real‑time status updates.
– Trained a bilingual specialist squad (EN/ES/PT) on compliance, fraud indicators and customer empathy.
– Launched a proactive outreach stream for at‑risk applicants and a fast‑track lane for premium customers.
“TelNet transformed our onboarding funnel — faster verifications, fewer false positives, and happier customers.”